GrÖktîk is an autonomous kiosk and staff-facing PMS for hotels — but the part that matters isn’t only the speed. It’s the receipts. Reasoning steps, tool calls, staff actions, gate evaluations, and payment events are logged with reviewable traces and hash-based integrity checks. The black box is open.
When a guest disputes a charge, when a regulator asks how a decision was made, when a GM gets a 2 a.m. call — “the AI did it” isn’t an answer. So we built one that always shows its work. We haven’t found another hotel system that can replay an AI decision line by line. This one can.
The kiosk doesn’t just “check the guest in.” It runs a fixed sequence of identity, reservation, room, and payment checks — gates that can pass, escalate, or block. The trace below is verbatim from a real session.
Idle screensaver dismisses. A new session is created with a unique token. Voice provider warms up.
Grok realtime opens a 24kHz audio session. AEC routes playback through a hidden <audio> element so the mic doesn’t echo back.
The agent calls the lookup_reservation tool with the spoken last name. Engine searches local JSON, falls back to PMS adapter if needed.
Guest provides last 4 of phone or, when REQUIRE_ID_SCAN is on, a quick ID scan. Grok vision extracts the name and fuzzy-matches against the reservation.
Five gates evaluate in sequence: identity, reservation, room state, payment, policy flags. A failure escalates to supervisor PIN — never silently.
The agent picks from clean, inspected rooms matching the rate class. The room is locked to this session until checkout or release.
Pre-authorization through Stripe Terminal, Square, Fortis, or your acquirer of choice. Comps over $100 require a supervisor PIN.
Digital key encoders (ASSA, Dormakaba, Salto) provision two cards. Mobile keys are sent by SMS if the guest opts in.
The digital registration card is shown for signature. PDF is generated and its signature hash is retained with the session record.
The session behavior trace is appended to a SHA-256 hash chain. Anyone with admin access can review the decision steps, tools, gates, and outcome.
Elsewhere this is three products: a third-party kiosk bolted onto the PMS, a separate phone-AI subscription, and a messaging platform — three vendors, three integrations, three places a conversation can fall apart. Here it’s one agent with one memory and one audit trail, on every channel.
Full-screen touch kiosk with realtime voice. ID scan, signature, key dispense, and escalation run through the property kiosk and configured providers, with session events logged for review.
Configured inbound calls bridge through Twilio Media Streams to Grok or Gemini Live. Staff handoff, kiosk claim codes, and warm transfers are available when the telephony provider is healthy.
Guests text the property number. The agent replies until something needs a human — then your team takes over from the admin dashboard with one tap.
One console. One agent. Zero friction. Built the way modern properties actually operate.
Real-time 14-day rolling view with pace deltas, revenue per available room, and instant forecasting.
Voice-first check-ins, identity verification, room assignment, and policy enforcement — all handled by Grok in real time.
Instant floor-by-floor visibility. Occupied, due-out, housekeeping, OOO — all at a glance with one-click drill-down.
Next-five arrivals with ETA countdowns, VIP flags, group bulk check-in, and one-tap room assignment.
Check-in, check-out, payments, and room status updates work fully offline for hours. Syncs automatically on reconnect.
ASSA Abloy encoder integration + Stripe Terminal. One flow from folio to key issuance in under 45 seconds.
GrÖktîk PMS gives your team the speed and control they need, while maintaining the same auditability and defensibility that makes GrÖktîk the most transparent AI front desk in hospitality.
Black-and-white. Hard edges. Editorial typography.
12-column grid. 1px rules. No color for status — only inversion and pattern.
GrÖktîk Kiosk runs on the same Grok agent. Guests check in, get keys, and pay — while your team focuses on the exceptions.
Primary guest-facing terminal. 15" touch, NFC key encoder, receipt printer, ID scanner. Fully offline capable.
Secondary unit. Idle 12m. Perfect for late-night arrivals or overflow. Same agent, same policies.
slug.groktik.com routes to a scoped property directory. Per-property knowledge base, rooms, reservations, branding, theme, voice, and audit settings stay separated.
PMS, payments, locks, telephony, knowledge — all behind a clean adapter layer. Swap a backend by changing one environment variable.
The lobby network is untrusted by default. Administrative actions are rate-limited, logged, and reviewed through scoped operator controls.
Kiosk behavior events are appended to a per-session SHA-256 hash chain. PMS folio and night-audit records are exportable for review, with append-only controls where supported.
Comps over $100, refunds, ID-mismatch overrides — all require a PIN, all enter the trace with operator and timestamp context where configured.
HSTS, strict CSP, X-Frame DENY, optional IP allowlists, brute-force lockout (5 fails → 5-min lock), short-lived SSE tokens. Admin keys live in sessionStorage and die with the tab.
Names, IDs, messages, and payment artifacts are scrubbed from stored guest session state on close. Hashes and redacted operational records remain for review.
↑ Reviewable from /admin → sessions → s_4f12
Not another chatbot. Grok lives inside every flow: voice check-in, identity verification, room assignment, policy enforcement, upsell suggestions, and conflict resolution. It learns your property’s quirks in real time.
Travel platforms, voice assistants, and partner bots can check availability and reserve rooms with us around the clock. The hard part isn’t connecting them — it’s doing it safely. Here’s how we stay open to the booking economy while staying closed to its risks.
To assemble what GrÖktîk bundles, a hotel buys a cloud PMS, kiosk software, an AI phone agent, and a guest messaging platform — then pays to integrate them and still has no shared audit trail. Here’s what that stack typically runs for a 100-room property.
No free trial. No revenue share. Annual plans receive 18% off and waive the $499 setup fee. For context: guest-app platforms list at $6–10 per room per month — for a guest app alone, with no PMS, no kiosk, and no voice agent.
Voice overage, published: included minutes cover normal-to-heavy hotel operations, and most properties never exceed them. Beyond your allotment, additional AI voice is a flat $0.12/min — no surprise bills, no forced upgrades. Sustained always-on usage (24/7 call-center patterns) fits better on a high-volume voice plan; we’ll tell you before it matters.
Kiosk hardware: GrÖktîk is software. Lobby kiosk hardware is yours — bring your own from our certified device list (tablet to freestanding formats), or ask about bundled hardware options during your demo.
Don’t see yours? Email [email protected] — a human who’s worked the desk will reply.
GrÖktîk is designed to shorten arrival-to-key time by running identity, reservation, room, payment, key, and escalation gates in one guided voice flow. Adoption and timing are validated per property during rollout.
Every gate can escalate. The agent sends an SMS to the staff phone, the admin dashboard surfaces the session, and the kiosk shows a friendly “a colleague is on the way” screen. No silent failures.
Adapter paths exist for Oracle OPERA Cloud, Mews, Cloudbeds, HotelKey, RoomKeyPMS, Guesty (incl. Hostaway and Lodgify aliases), SiteMinder, Hotelogix, and Little Hotelier. Live readiness is confirmed per property with staging credentials.
The kiosk behavior trace is SHA-256 hash-chained per session, and PMS folio/night-audit records use append-only controls where supported with SHA-256 report artifacts. We do not claim blockchain immutability; we claim practical tamper evidence and reviewability.
The kiosk is voice-first, supports high-contrast themes, and can be paired with SMS for guests who prefer text. Final ADA/WCAG fit depends on the selected hardware, mounting height, and property deployment.
For on-property deployments, operational session data, audit records, and guest PII stay on the property system and the hotel’s PMS unless cloud archive is enabled. Voice, SMS, payment, lock, and LLM providers process only the data needed for configured workflows. SaaS or dedicated-cloud deployments are documented separately in the operator agreement.
Yes. Text LLM routing supports xAI, Anthropic, OpenAI, LM Studio, and Ollama depending on configuration. Realtime voice currently supports Grok and Gemini Live. Provider settings are configurable from the admin UI where enabled.
Typically three to four contracts: a cloud PMS, kiosk/digital check-in software, an AI phone agent, and a guest messaging platform. Assembled separately, that stack commonly runs $1,150–$6,100/mo for a 100-room property — before integration work — and none of it shares an audit trail. GrÖktîk Pro is $900/mo for the lot.
Additional AI voice is billed at a flat $0.12 per minute — published, predictable, and only beyond your tier’s allotment. Most properties never hit the cap. If your usage looks like a 24/7 call center rather than a hotel, we’ll proactively recommend a high-volume voice plan before overage ever becomes a line item.
GrÖktîk is software-first. Hardware is bring-your-own from our certified device list — anything from a counter tablet to a freestanding unit with ID scanner and key encoder — or we can quote bundled hardware options during your demo. You’re never locked into proprietary hardware.
No free trial. No revenue share. Just a live walkthrough on your own numbers.
Book a demoA transparent, auditable front desk. Powered by Grok. Black, white, and the room you need.